We have a no return policy, which means you will receive your refund in store credit after receiving your item to request store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at whynotlounge21@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at whynotlounge21@gmail.com

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items 

Certain types of items cannot be returned, like personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

If your package states delivered, we are not responsible. You must contact the Postal Service.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded in form of store credit.


Appoitment Cancellation Policy

Please cancel 24 hours in advance to ensure you won't get charged 100%.

Deposit of 35%(non-refundable)
*Deposits will go towards your service*
If you are 10 mins late, you will have to reschedule your appointment and repay a deposit.
No calls, no shows will owe 100% of your appointment.
All deposits are non refundable and non transferable.